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新手上路

  • ▪ 新用户注册
  • ▪ 找回密码
  • ▪ 邮箱验证
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        [__html] => 

购物指南

  • ▪ 如何购物
  • ▪ 服务条款
  • ▪ 订单状态
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支付方式

  • ▪ 支付常见问题
  • ▪ 支付方式
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    • 支付常见问题
    • 支付方式
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配送方式

  • ▪ 配送常见问题
  • ▪ 商品验货及签收
  • ▪ 配送方式及收费标准
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商家服务

  • ▪ 商品登録フロー(日本語)
  • ▪ 商家入驻流程
  • ▪ 商品登録条件(日本語)
  • ▪ 联系我们
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商城保障

  • ▪ 隐私声明
  • ▪ 商家入驻条件
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支付常见问题

发布日期:2017-08-29 00:00

 
  • 1、央视网商城有哪些支付方式呢?
  • 央视网商城支持微信、支付宝和网银三种付款方式。
  • 2、我已付款了,为什么订单还处于未付款状态?
  • 在系统延迟更新状态时,请刷新页面或稍等片刻,如付款成功后半小时还处于未付款状态,请联系商城客服进行咨询。
  • 3、订单已提交,未支付货款,订单可保留多久?
  • 未付款的订单会保留24小时,超出时间,系统自动取消。
  • 4、付款多久可以查到相关订单?
  • 完成支付后,就可以到“我的商城—我的订单中”查看订单流程。
  • 5、如何取消订单?订单数量有误如何更改?
  • 订单在被商家接受之前,登录后点击“我的商城 > 我的订单 > 查看订单>取消订单。如订单数量有误,我们建议顾客申请退订再重订。
  • 6、有没有信用卡快捷支付?
  • 开通网银可以使用
  • 7、如何使用网银付款?
  • 若您的支付宝账户没有余额或余额不足,而您已开通网上银行的银行卡,您可以选择全部订单金额用“储蓄卡”支付(即网银付款)或剩余订单金额用“储蓄卡”支付(即网银付款),效果和使用支付宝账户余额支付是一样的。
  • 8、 网银付款会不会有额度限制?
  • 通过网银付款,会受到支付宝支付每笔最高500元限额的限制,建议您可以先往支付宝账户充值,然后用支付宝账户余额支付。
  • 9、拍下的商品在哪里付款?
  • 进入我的购物车 > 确认填写订单 > 生成订单并支付
  • 10、没有开通网银怎么购物?
  • 需打银行电话或带好有效证件去银行柜台开通网银服务。
  • 11、如何查看支付宝收支明细?
  • 查看支付宝收支明细,您可以进入“我的支付宝”-“交易记录”查询支付宝收支明细,点此进入查询页面。
  • 12、交易密码遗忘了,如何找回?
  • 交易密码遗忘,可通过之前的密保答案及电子邮箱进行重设交易密码操作即可。若遗忘了相关密保资料,可电话联系支付宝客服。
  • 13、进行网上在线支付前,银行卡需要办理开通手续吗?
  • 如您是第一次进行网上在线支付,建议事先拨打银行卡所属发卡银行的热线电话,详细咨询可在其网上进行在线支付的银行卡种类及相关开通手续。
  • 14、在线支付支持哪些银行卡?
  • 支付宝提供几乎全部银行的银行卡及信用卡在线支付,只要您开通了"网上支付"功能,即可进行在线支付,无需手续费,实时到帐,方便快捷。
  • 15、在线支付可否分期付款?
  • 央视网商城暂不支持分期付款服务。
  • 16、怎样判断网上支付是否成功?
  • (1) 当您完成网上在线支付过程后,系统应提示支付成功;如果系统没有提示支付失败或成功,您可通过电话、ATM 、柜台或登录网上银行等各种方式查询银行卡余额,如果款项已被扣除,说明您已支付成功。
  • (2) 如果出现信用卡超额透支、存折余额不足、意外断线等导致支付不成功,请您登录央视网商城“我的商城 > 我的订单”进行查看,找到该张未支付成功的订单,重新完成支付。
  • 17、在线支付时提示有“超过限额”,该怎么办?
  • 您所使用的支付卡单笔交易金额超出所在银行规定的单笔交易金额上限,请拨打相关支付卡银行电话,提高支付限额。
  • 18、支付不成功的原因有哪些?
  • (1) 您的银行卡尚未开通网上银行支付功能,建议到当地营业厅开通网上银行;
  • (2)所用银行卡超出该银行支持地域范围,请您更换银行卡试试;
  • (3)银行卡已过期、作废、挂失或者余额不足等,建议您咨询您的开户行;
  • (4)输入的银行卡号、密码或证件号等与预置的不符,建议您重新输入正确的卡密码或证件号等,如果您忘记了密码,请您及时与所属银行联系办理密码重置;
  • (5)银行系统数据传输可能出现异常,建议您刷新页面或者稍后重启电脑;
  • (6)您的网上银行支付有限额,详情请咨询银行客服热线。