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首页 > 配送方式 > 配送常见问题

新手上路

  • ▪ 新用户注册
  • ▪ 找回密码
  • ▪ 邮箱验证
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购物指南

  • ▪ 如何购物
  • ▪ 服务条款
  • ▪ 订单状态
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支付方式

  • ▪ 支付常见问题
  • ▪ 支付方式
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    • 支付常见问题
    • 支付方式
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配送方式

  • ▪ 配送常见问题
  • ▪ 商品验货及签收
  • ▪ 配送方式
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商家服务

  • ▪ 商品登録フロー(日本語)
  • ▪ 商家入驻流程
  • ▪ 商品登録条件(日本語)
  • ▪ 联系我们
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商城保障

  • ▪ 隐私声明
  • ▪ 商家入驻条件
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配送常见问题

发布日期:2017-09-23 00:00

  


  • 1、为什么长时间未收到货品
  • 1)请您确保订单中的收货地址、邮编、电话、Email地址等各项信息的准确性,以便商品及时、准确地发出,并随时查看我的央视网商城日本馆里“我的订单”的订单状态更新情况,如果以上信息有误,央视网商城日本馆将有专人联系您,若多次联系无法核实,订单将被审核为不合格。不合格订单出现在“未支付订单”区,您可根据提示并修改后再次提交订单;
  • 2)配送过程中如果联络您的时间超过7天未得到回复,此订单将被默认为您已经放弃订购。
  • 2、关于商品改寄和拒收
  • 1)改寄:订单确认当天之内改变邮寄地址不另收费,发货后恕不受理;若发货后发现地址错误,可联系客服进行修改,但只能修改同城市范围内的收货地址。
  • 2)签收:请检查包裹有无破损,如无问题,请在物流公司指定单据上签收,物流公司会将签收信息返回央视网商城日本馆;
  • 3)拒收:请检查包裹,如有明显损坏迹象,您可以拒收该包裹,我们会与物流公司协商赔偿事项,并承担由此而产生的配送费用;因会员单方原因拒收,配送费用由会员承担。
  • 3、下单后多长时间可发货
  • 1)发货时间:央视网商城商家在核对会员所订购的商品、邮寄地址、款项支付等信息无误后确认订单,订单确认后从第1个工作日算起,通常在1-2个工作日内将包裹发出;包裹发出后央视网商城将配送相关信息呈现在会员帐户信息当中,会员可通过页面上提供的“我的帐号-订单管理-订单状态”查询到包裹派送情况
  • 例如:19日(星期五)1600下单,正常工作日下我们将在202400前为您发出商品。如19日是周五,则我们会在222400前为您发出商品。
  • 2)收件人请填写中文名字,如使用非中文名字,请务必与身份证或护照保持完全一致,以保证您的包裹可以准确送达。如因此造成包裹无法送达或丢失,央视网商城不承担任何责任。
  • 3)配送时间以各地区预计配送时间为准,订单发货当天不计算在配送时间内。如:天津地区配送服务预计送货时间为商品发出货后3-5天送达。有特别说明送货时间的配送将实际情况顺延。
  • 我们的送货时间为:早830-晚1900,请您合理安排收货时间,如您有特殊需求请联系我们,我们会尽力为您协商解决。
  • 此外,如果您已成功订购央视网商城日本馆的商品,在商品送出后,您可以登陆:我的商城—→我的订单—→查看订单状态。
  • 4、可以选择配送公司吗?
  • 央视网商城日本馆根据您的收货地址和商品的性质来分配相应的物流公司发货,无法安排指定配送公司。
  • 5、可以指定送货时间吗?
  • 目前央视网商城日本馆暂不提供指定时间段的配送服务,但是配送人员在配送前电话联系您的时候,您可以与配送员协商您的需求,可能的情况下配送的人员会尽量为您安排的。
  • 6、送货的快递公司是央视网商城日本馆专属的吗?
  • 目前央视网商城没有自己的配送公司。所有配送公司均为第三方物流,感谢您的支持。
  • 7、能否提供配送员的联系电话?
由于央视网商城日本馆使用第三方配送公司送货,如果配送公司未将配送人员信息反馈,我们无法查询,请您谅解,商品送达后配送员会电话联系您,建议您合理安排签收时间,如果配送人员联系您,您因事无法签收,可以与配送员协商具体签收时间。