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新手上路

  • ▪ 消费者告知书
  • ▪ 新用户注册
  • ▪ 找回密码
  • ▪ 邮箱验证
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购物指南

  • ▪ 服务条款
  • ▪ 如何购物
  • ▪ 订单状态
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支付方式

  • ▪ 支付常见问题
  • ▪ 支付方式
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    • 支付常见问题
    • 支付方式
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配送方式

  • ▪ 商品验货及签收
  • ▪ 配送方式
  • ▪ 配送常见问题
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商家服务

  • ▪ 商品登録フロー(日本語)
  • ▪ 商家入驻流程
  • ▪ 商品登録条件(日本語)
  • ▪ 联系我们
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商品验货及签收

发布日期:2017-09-24 00:00

 

  • 1)在您收取商品包裹时,请先核对包裹订单编号和运单号,同时最好记录配送人员的工作证编号、姓名或联系方式。
  • 2)在您签收之前,请您先检查如下内容:
  • a)包裹外包装是否有明显挤压变形、破损或受潮状况 ;
  • b)包裹外包装的封带是否完好,是否有二次封箱痕迹;
  • c)如您在检查后发现有异常,在未拆开包裹的前提下,请您向配送人员指出并及时联系cctv中视购物mulan日本馆客服,您可以拒收整个包裹;
  • 3)在您签收完毕后,请务必保证在配送人员在场的情况下拆开包裹,对商品型号、数量和外观等内容依次进行核对验收;若包裹内商品的型号、数量或外观等存在异常(例如商品缺少、变形、损坏、渗漏等),请务必让配送人员签字确认并立即联系cctv中视购物mulan日本馆客服进行反馈和登记,cctv中视购物mulan日本馆商城客服将会根据您反映的实际状况及时为您做相应处理。


小贴士

 商品送达,您可以先验货,再收!部分快公司不支持先验货的情况,您先收,但可要求配送人,开箱验货,确后再配送人离开。具体情况与快员协商。 

验货签收步

      第一步,检查外包装是否有撕痕迹;包裹是否完好。如有疑请对提出。

      第二步,打开包装,检查商品外包装是否完整,商品外是否完好;按照发货单商品款式、色、尺、数量是否正确。如果包裹商品与订单不一致,请联系 

                  售后客服人员会您解决。

      第三步,以上检查,即可 

明:

      购买多款商品,可能会拆分成多个包裹发货。只要包裹商品与订单一致,即可收。不一致联系售后人员。


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