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新手上路

  • ▪ 新用户注册
  • ▪ 找回密码
  • ▪ 邮箱验证
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购物指南

  • ▪ 如何购物
  • ▪ 服务条款
  • ▪ 订单状态
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支付方式

  • ▪ 支付常见问题
  • ▪ 支付方式
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    • 支付常见问题
    • 支付方式
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配送方式

  • ▪ 配送常见问题
  • ▪ 商品验货及签收
  • ▪ 配送方式及收费标准
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商家服务

  • ▪ 商品登録フロー(日本語)
  • ▪ 商家入驻流程
  • ▪ 商品登録条件(日本語)
  • ▪ 联系我们
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商城保障

  • ▪ 隐私声明
  • ▪ 商家入驻条件
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商品验货及签收

发布日期:2017-09-24 00:00

  • 1)在您收取商品包裹时,请先核对包裹订单编号和运单号,同时最好记录配送人员的工作证编号、姓名或联系方式。
  • 2)在您签收之前,请您先检查如下内容:
  • a)包裹外包装是否有明显挤压变形、破损或受潮状况 ;
  • b)包裹外包装的封带是否完好,是否有二次封箱痕迹;
  • c)如您在检查后发现有异常,在未拆开包裹的前提下,请您向配送人员指出并及时联系央视网商城商家客服,您可以拒收整个包裹;
  • 3)在您签收完毕后,请务必保证在配送人员在场的情况下拆开包裹,对商品型号、数量和外观等内容依次进行核对验收;若包裹内商品的型号、数量或外观等存在异常(例如商品缺少、变形、损坏、渗漏等),请务必让配送人员签字确认并立即联系央视网商城日本馆客服进行反馈和登记,央视网商城客服将会根据您反映的实际状况及时为您做相应处理。


小贴士

 商品送达,您可以先验货,再收!部分快公司不支持先验货的情况,您先收,但可要求配送人,开箱验货,确后再配送人离开。具体情况与快员协商。 

验货签收步

      第一步,检查外包装是否有撕痕迹;包裹是否完好。如有疑请对提出。

      第二步,打开包装,检查商品外包装是否完整,商品外是否完好;按照发货单商品款式、色、尺、数量是否正确。如果包裹商品与订单不一致,添加售后QQ2686340373 

                  售后客服人员会您解决。

      第三步,以上检查,即可 

明:

      购买多款商品,可能会拆分成多个包裹发货。只要包裹商品与订单一致,即可收。不一致添加售后QQ2686340373